Return and Exchange
- Product appreciation period
Except for foodthat is easy to perish and has a short shelf life (will expire whenreturned/cancelled), customized products, current newspapers, periodicals ormagazines, unpacked audio-visual products or computer software, game pointcards, and other point cards , opened personal hygiene products and otherproducts that are not applicable to the 7- day appreciation period according to the "ApplicableGuidelines for Reasonable Exceptions to the Right to Cancellation ofTelecommunication Transactions" , you will have a 7-day appreciationperiod from the time the product arrives in your hands. (7 days including holidays) .
If you need toreturn the product, please contact the customer service staff within 7 days ofreceiving the product, and provide the "name", "ordernumber", "contact number", "return product name","return reason and photo" and other information to the customerservice staff We will assist you with returns and exchanges upon receipt .
Customer service email: info.tfherbs@gmail.com
Customer service hotline: 6189 1449
2. Return Instructions
a. Returned goods must be unused and haveno damage or malfunction caused by non-human defects. The 7 -day appreciation period guaranteed by theConsumer Protection Law is only for you to hesitate and confirm whether theproduct meets your needs, and is not a trial period for the product; such asthis store If you are prompted, please keep the complete original packaging(including the outer carton), otherwise returns will not be accepted .
b. Returns cannot be accepted under thefollowing circumstances :
· exceeds 7 days .
· The product has been opened and used, or has been damaged due to humanfactors, such as stains, malfunctions, damage, wear, abrasions, scratches, anddirt .
· The packaging of returned goods is damaged and incomplete, or the invoiceand accessories are missing .
· Malicious or mass returns .
3. Return process
Contact customerservice staff → Confirm returnability → Prepare complete products and invoices → Provide collection time, contact information,and address → Recycling will be carried out bylogistics entrusted by the store .
4. Refund instructions
a. Credit card payers: After confirmingthat the return is successful, the money will be directly refunded to theoriginal payment credit card account .
b. Cash on delivery: After confirming thatthe return is successful, the refund fee will be transferred to the bankaccount you provided .
5. Exchange instructions
Exchange productsmust be unused and have no damage or malfunction caused by non-human defects;if the store prompts you, please keep the complete original packaging(including outer packaging carton), otherwise the exchange will not be accepted.
6. Exchange process
When you and thestore mutually agree to exchange the goods, please return the original orderand place a new order in the store; the company will only send you an invoicefor the difference and collect or refund the fees; if not The difference willnot need to be processed separately .
